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Organizational Development
Professional Profile
•Over 15 years of experience in small business operations, leadership, and growth.
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•Expertise in human resources, employee relations, customer service, and process improvement.
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•Proven ability to meet organizational goals, boost efficiency, and improve customer satisfaction.Education:
Bachelors in Recreation Therapy Emphasis in Psychology
Masters in HR Training and DevelopmentEmphasis in Business and Organizational Development
Key Strengths
I•Leadership and Team Building
•Process Design and Implementation
•KPI-Driven Performance Management
•Customer Experience Enhancement
•Hiring, Onboarding, and Training
•Revenue Growth and Budget Optimization
*Needs assessment to fill gaps and scale
*Creating and Implementation of Bonus and Reward Systems
•Creating and Implementation of processes to scale growth
Past Accomplishments:
•Brought in $762,460 in new business
•Fostered Relationships and grew revenue 150% increase
•Grew Company from 1.2M to 2.2 M in 1.5 years
•Recruited and increased staff 50% in one year
•Increased Customer Base by 30%
•Revamped Quickbooks, balance accounts, created budgets, cost analysis of expenses
•Increased inside sales in 6 months by 1500%
•Hiring, onboarding, and training of staff
•Succeeded in several companies to achieve profit
•Developed and Implemented Learning Contracts, HR Policies and Procedures
•Established Budgets and Procedures to maintain profitability.
•Automated systems for document management to increase productivity and work flow
•Automated AR and AP processes to increase cash flow